Your Privacy Matters to 7u788

1 Information We Collect

When you register for an account, use our services, or interact with the 7u788 platform, we collect personal information in several categories. Understanding what we collect — and why — is central to our commitment to transparency.

Information you provide directly:

• Registration data: Full legal name, date of birth, residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), email address, and mobile phone number.
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) and proof of address submitted during KYC verification.
• Payment information: bKash account number, Nagad account number, Rocket account number, Upay account number, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported Bangladeshi financial institutions. We do not store full card numbers or payment credentials on our servers — these are handled by our encrypted payment processing partners.
• Communications: Messages, complaints, support requests, and feedback you submit to our team via live chat, WhatsApp, or email.

Information we collect automatically:

• Device and technical data: IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, and referring URL.
• Usage data: Pages visited on 7u788, time spent on each page, games played, bet amounts, session duration, click paths, and feature interactions.
• Transaction data: Deposit amounts, withdrawal requests, bonus activations, wagering history, win/loss records, and balance changes — all denominated in Bangladeshi Taka (BDT).
• Cookies and tracking data: Information gathered via first-party cookies and similar technologies as described in Section 4 of this Policy.

2 How We Use Your Data

7u788 uses your personal data for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your information are as follows:

• Account management: Creating and maintaining your 7u788 player account, verifying your identity, and managing your login credentials and security settings.
• Transaction processing: Processing deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks. Crediting bonus funds and calculating wagering requirements.
• Legal and regulatory compliance: Conducting Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screening, fraud detection, and age verification to meet our obligations as a responsible platform operator.
• Platform personalisation: Tailoring game recommendations, promotional offers, and content to your demonstrated preferences and betting history where you have consented to such personalisation.
• Customer support: Responding to your queries, complaints, and support requests submitted via live chat, WhatsApp, or email ([email protected]). Maintaining records of communications for quality assurance.
• Responsible gaming: Monitoring account activity for signs of problem gambling, enforcing self-exclusion and deposit limit settings, and fulfilling our duty of care to players in Bangladesh.
• Security and fraud prevention: Detecting and investigating suspicious account activity, unauthorised access attempts, and prohibited conduct as defined in our Terms & Conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with our casino, sportsbook, and game library — enabling us to make informed improvements to the 7u788 experience.
• Marketing communications: Sending promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and new game launches — but only where you have explicitly opted in to receive such communications. You may opt out at any time.

3 Data Sharing & Third Parties

7u788 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with partners who are contractually bound to maintain appropriate data protection standards.

Categories of third parties with whom we may share your data:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other Bangladeshi financial institutions — solely for the purpose of processing your deposits and withdrawals in BDT. These partners receive only the minimum data required to complete the transaction.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity documents and screen against sanctions lists. These providers process your identity data under strict confidentiality agreements.
• Game software providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate game servers that may receive your player session data (e.g., bet amounts, game outcomes) in order to deliver fair, certified gameplay. These providers do not receive your full personal profile.
• Customer support platforms: Third-party live chat and helpdesk software used to manage your support interactions. These platforms store chat transcripts and ticket history on our behalf under data processing agreements.
• Analytics providers: Anonymised, aggregated usage data may be processed by analytics partners to help us understand platform performance. No personally identifiable information is shared in this context.
• Legal and regulatory authorities: Where required by applicable law, court order, or formal regulatory request, 7u788 may be obligated to disclose player data to law enforcement agencies or other competent authorities in Bangladesh or internationally.

4 Cookies & Tracking Technologies

7u788 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytical data that helps us improve the service. By continuing to use 7u788 after being informed of our cookie use, you consent to the placement of cookies on your device as described below.

Types of cookies we use:

You may control cookie settings through your browser's privacy or settings menu. Please note that disabling essential cookies will prevent you from logging into your 7u788 account and using core platform features. Preference and analytics cookies may be disabled without affecting your ability to play games or make transactions.

7u788 does not use third-party advertising or retargeting cookies. We do not participate in cross-site tracking networks.

5 Data Security & Storage

The security of your personal data is a top priority at 7u788. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

Technical security measures include:

• SSL/TLS encryption across all platform pages and API communications.
• Encrypted storage of sensitive fields including passwords (hashed with bcrypt), payment identifiers, and identity document references.
• Regular penetration testing and vulnerability scanning of our platform infrastructure.
• Two-factor authentication (2FA) options available for player accounts to provide an additional layer of login security.
• Automated fraud detection systems that monitor account activity in real time for signs of unauthorised access or suspicious transactions.
• Strict internal access controls ensuring that only authorised 7u788 personnel with a legitimate operational need can access personal player data.

Organisational measures include:

• Mandatory data protection training for all 7u788 staff who handle personal player information.
• Data processing agreements with all third-party service providers requiring equivalent security standards.
• An incident response procedure for detecting, investigating, and notifying affected players of any data breach within a reasonable timeframe.

Your personal data is stored on secure servers. Where data is processed by third-party providers (such as KYC verification partners or payment processors), we require those providers to store and process your data in accordance with security standards equivalent to our own.

6 Your Rights Over Your Data

7u788 respects your rights as a data subject. Subject to applicable law and our legitimate operational requirements, you have the following rights with respect to the personal data we hold about you:

• Right of access: You may request a copy of the personal data 7u788 holds about you at any time. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (email address, phone number, address) directly from your account settings, or contact support for changes requiring verification.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Please note that we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after account closure — such data will be held for the minimum period required and then securely deleted.
• Right to data portability: You may request a structured, machine-readable export of the personal data you have provided to 7u788, where technically feasible.
• Right to restrict processing: In certain circumstances, you may request that we limit how we process your personal data — for example, while a dispute regarding its accuracy is being investigated.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. If you wish to opt out of marketing communications, you may do so at any time by contacting support or using the unsubscribe option in any marketing email.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications, optional personalisation), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat (available 24/7) or by emailing [email protected]. We may need to verify your identity before processing your request in order to protect against fraudulent or unauthorised submissions.

7 Data Retention Policy

7u788 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. We conduct periodic reviews of the data we hold to ensure compliance with this retention schedule.

Where you request erasure of your data before the standard retention period has expired, we will assess the request against our legal obligations. In cases where we are required by law to retain the data, we will inform you of this and restrict its processing to only the legally required purposes.

8 Updates to This Privacy Policy

7u788 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how 7u788 protects your personal information. Your continued use of the platform following the publication of any update constitutes your acknowledgement of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u788 handles your personal data, please contact our support team at any time:

• Live Chat: Available 24/7 — 365 days a year from within your 7u788 account.
• Email (plain text — not a link): [email protected]
• WhatsApp Support: Available 09:00 – 24:00 Bangladesh Standard Time (BST, UTC+6).